Refund policy

RETURNS

HOW LONG DO I HAVE TO RETURN MY SHOES?

You can return any item for an exchange or refund within 14 days of purchase. 

HOW DO I RETURN AN ITEM?

Returned items must be unworn and in the original box. 

They must also be accompanied with a copy of the invoice and your indications as to whether you require a refund or an exchange. If you wish to exchange please indicate clearly the new size / model required.

In your parcel you will receive a returns label with the address you should send any unwanted goods back to.

Please note that we do not refund postage cost for returned items.

We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

To make your return quicker please:

Return your shoes in their original condition as they will be inspected upon return. Send them back via a guaranteed delivery service and get proof of postage. Benitapeka is not liable for goods in transit until they reach our factory.

Tell us if you require an exchange or a refund. Once your goods are accepted back into stock you will be issued with an exchange or refund. We will refund the card originally used for payment.

To make your return quicker please:

Return your shoes in their original condition as they will be inspected upon return. Any shoes that show signs of having been worn may not be accepted by us and returned to the customer. Send them back via your local post office, registered mail and get proof of postage. Benitapeka is not liable for goods in transit until they reach our factory.

HOW LONG DOES IT TAKE FOR A RETURN TO BE PROCESSED?

Returns usually take 3-7 working days to be credited back to your account after receipt of goods. Once we have processed your return, we will send you an email to let you know it has been processed. 

THE COLOR OF MY SHOES DIFFER FROM THE COLOR ON THE SCREEN

We have made every effort to display as accurately as possible the colors of our products on the website. However, please note that the color of products depends on the settings of your monitor.

CAN I CANCEL AN ORDER ONCE IT HAS BEEN PLACED?

You can cancel your order before it’s been dispatched from our warehouse. Please contact us at info@benitapeka.us as soon as possible. If your order has already been dispatched, you can return it within 14 days of purchase.

WHY WAS MY ORDER CANCELLED?

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we will let you know as soon as possible.